August 25, 2019 by

Emergency plumbing issues can occur without notice. You may wake up to find your home flooded or that your toilets no longer flush properly. In these scenarios, you need to have access to a 24-hour plumbing service.

Let’s explore our tips for choosing an emergency plumber.

Check Online Reviews

You might not have time to complete exhaustive research. But you should at least check online reviews to find out information about the 24-hour plumbing service and their team. Look at the reviews from several different sites so you can get a few perspectives on the service.

Review the Pricing

When booking a 24-hour plumbing service, make sure they give you a clear indication of the total pricing for their service. This pricing should include the labor costs for the repair as well as any additional costs for parts used on the work. Go over the potential scenarios with the company on the phone and learn the pricing for each type of plumbing emergency.

Ensure They Offer Exceptional Customer Service

Regardless of the time of day, companies running a 24-hour plumbing service should be able to answer the phone. When you call, make sure you’re put through to a specialist who can help address your plumbing issue. If they take their time to answer the call or don’t provide you with proper guidance, you might consider choosing another plumbing firm.

Discuss Warranty Options

Does the company offer a comprehensive warranty for their repairs? Make sure their warranty includes any errors by their technicians and structural problems that might arise after their technicians leave your home.

Ask Questions of the Technicians

When the technicians arrive at the house, make sure you have several questions for them about the type of repair required. Find out more about the process they will undertake to complete the repair. You should also ask them to explain the source of the problem so you can mitigate the issue in the future.

Choosing a qualified plumbing service will take some time. Make sure you complete the research phase carefully and find out as much information as possible before you make your final decision. Our team at Roto-Rooter can help guide you.

We’ve got decades of experience in the plumbing industry and understand the emergency issues that can arise any time in the home. To learn more about our company and our services, contact us online today or call (760) 245-2947.